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Student Rights

At Fair Oaks Massage Institute, we are committed to protecting the rights of our students and providing a transparent, supportive learning environment.

Your Rights as a Student

  • Receive a copy of the school catalog and school performance fact sheet before signing an enrollment agreement
  • Cancel enrollment and receive a full refund within the cancellation period
  • Receive a pro rata refund if you withdraw after the cancellation period
  • Access your student records upon request
  • File a grievance or complaint without fear of retaliation
  • Receive clear information about program costs, requirements, and policies
  • Learn in an environment free from discrimination and harassment
  • Receive instruction from qualified, experienced instructors

Grievance Procedure

If you have a complaint or grievance regarding your education at Fair Oaks Massage Institute, we encourage you to follow our internal grievance procedure:

1

Informal Resolution

Discuss your concern directly with your instructor. Many issues can be resolved through open communication.

2

Written Complaint

If the issue is not resolved, submit a written complaint to the school director within 30 days of the incident.

3

Review & Response

The school director will review your complaint and provide a written response within 10 business days.

4

Appeal

If you are not satisfied with the resolution, you may request a formal appeal hearing within 10 days of receiving the response.

Filing a Complaint with BPPE

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education. You do not need to exhaust the school's internal grievance process before contacting BPPE.

Bureau for Private Postsecondary Education

1747 North Market Blvd., Suite 225
Sacramento, CA 95834

Phone: 888-370-7589 or 916-574-8900

Fax: 916-263-1897

File Online Complaint

CAMTC Complaints

For complaints specifically related to massage therapy certification or CAMTC-approved curriculum, you may also contact the California Massage Therapy Council.

Visit CAMTC Website

Non-Discrimination Policy

Fair Oaks Massage Institute does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, or any other characteristic protected by law in admission, treatment of students, or employment.

Have Questions or Concerns?

We're here to help. Contact us to discuss any concerns about your education.

(916) 965-4063Email Us